Case Manager resume examples
This page has 10 one-page case manager resume examples, from an entry-level case aide who drives children to family visits to a clinical case manager with an LCSW and an RN care manager running a panel of 90 high-risk patients. The note under each sample says which caseload numbers, credentials and skills it puts first. If your work is mainly therapy or licensed clinical social work, the social worker resume examples fit better.
Case Manager Resume Example
Case manager postings ask most for strong communication, a degree in social work or a related field, organization across many tasks, a valid driver's license and Microsoft Office, and each appears in the summary, education or bullets. The bullets back it with caseload size, referral close rates and documentation timelines, the duties employers write about most.
Why this resume works:
- Manage a caseload of 30 adults with serious mental illness, finishing assessments and service plans within 30 days.
- Connect clients to housing, SNAP, Medicaid and outpatient care, closing 85% of referrals within 2 weeks.
- Handle crisis intervention for 10-15 calls a month with safety planning and same-day follow-up.
Care Manager Resume Example
Care manager postings ask for communication, organization, independent work, case management and motivational interviewing, and the current job shows them with caseload size, assessment timelines and an ER-visit reduction. Bilingual Spanish, which many employers prefer, opens the summary, and the CCM credential sits in certificates.
Why this resume works:
- Manage care for 75 high-risk members by phone and home visits, completing health risk assessments within 15 days.
- Build care plans with members, doctors and families, cutting avoidable ER visits 18% across the caseload in 2025.
- Apply motivational interviewing to medication and appointment goals, with 82% of members keeping follow-up visits.
Care Coordinator Resume Example
Care coordinator postings ask for interpersonal and organizational skills, Excel and Outlook, care coordination and about two years of experience, and the current job shows patient counts, referral volumes and approval rates for each. The front-desk and pharmacy roles add the customer service and insurance work employers list, so the experience bar is cleared with room to spare.
Why this resume works:
- Coordinate care for 250 patients with chronic conditions, scheduling specialist visits, labs and follow-ups.
- Process 120 referrals and prior authorizations a week, with 95% approved before the appointment date.
- Complete discharge follow-up calls within 48 hours of a hospital stay, booking visits for 88% within 7 days.
Patient Navigator Resume Example
Patient navigator postings ask for interpersonal and communication skills, HIPAA, medical terminology and the ability to work independently, and the summary names all four before the bullets show patient volumes, shorter waits and clean privacy audits. The navigator certification and public health degree sit where a hiring manager checks first.
Why this resume works:
- Guide 120 new patients a quarter from referral to first treatment, cutting wait time from 14 to 8 days.
- Arrange rides, lodging and financial aid through community resources for about 40 patients a month.
- Handle insurance verification and help 60 uninsured patients a year apply for Medicaid or charity care.
Family Support Specialist Resume Example
Family support specialist postings ask for infant and child development knowledge, case management, community resources and confidentiality, and the current job shows each with caseload, screening and referral counts. The family and child studies degree and CDA credential cover the education employers want, and bilingual home visiting answers the common Spanish preference.
Why this resume works:
- Conduct home visits for 22 families every 2 weeks, teaching a parenting curriculum on infant and child development.
- Complete ASQ-3 developmental screenings for 40 children a year, referring 12 to early intervention services.
- Connect families to community resources such as WIC, rent help and childcare aid, about 50 referrals a quarter.
Case Worker Resume Example
Case worker postings ask for case management, counseling, crisis intervention, community resources, confidentiality and meeting deadlines, and the current job puts each in a bullet with caseload size or dollars secured. The social work degree and Ohio LSW license sit in education and certificates, matching the related-degree requirement employers write most.
Why this resume works:
- Manage a caseload of 40 families, completing intake interviews, eligibility screening and service plans.
- Connect clients to community resources for rent, utilities and food, securing $180K in emergency aid in 2025.
- Conduct short-term counseling and crisis intervention, referring 30 clients a year to ongoing mental health care.
Case Aide Resume Example
Case aide postings ask for organization, communication, Microsoft Office tools and flexibility, and the summary and bullets show each through visit scheduling, case file prep and evening availability. The valid driver's license employers require is in the summary, and the human services degree fits the related-field education they prefer.
Why this resume works:
- Drive 15-20 children a week to family visits, school and medical appointments in an agency vehicle.
- Oversee 8 supervised visitation sessions a week and write objective visit notes within 24 hours for case managers.
- Coordinate visits and rides for 5 case managers in Outlook, reducing missed visits from 6 a month to 1.
Housing Case Manager Resume Example
Housing case manager postings ask for case management, motivational interviewing, community resources, advocacy and Excel and Outlook, and the current job uses each one with move-in counts and a 12-month housing retention rate. The social welfare degree and five years of dated homeless services work clear the related degree and experience employers ask for.
Why this resume works:
- Manage a caseload of 25 households in rapid rehousing, building housing stability plans within 14 days.
- Negotiate with 30+ landlords on leases and deposits, moving 48 households into permanent housing in 2025.
- Apply motivational interviewing and counseling on budgets and lease rules, with 90% of tenants housed at 12 months.
Clinical Case Manager Resume Example
Clinical case manager postings ask for crisis intervention, case management, motivational interviewing, treatment planning and risk assessment, and the current job shows each with caseload size and outcomes such as fewer hospitalizations. The MSW and LCSW license that clinical roles require sit in education and certificates, and 10 years of dated work fit a senior hire.
Why this resume works:
- Manage a caseload of 35 adults with serious mental illness, completing assessments and treatment planning every 90 days.
- Conduct suicide and violence risk assessments with the C-SSRS, writing safety plans for 60+ clients a year.
- Deliver counseling and crisis intervention that cut psychiatric hospitalizations on the caseload 25% in 2024.
RN Care Manager Resume Example
RN care manager postings ask for care coordination, case management, chronic disease management, utilization management and clinical judgment, and the current job covers each with panel size and a readmission drop. The RN license and CCM credential are listed in certificates, and nine years of nursing exceed the two years employers ask for.
Why this resume works:
- Manage a panel of 90 high-risk patients with heart failure, COPD and diabetes through calls and home visits.
- Complete transition-of-care calls within 2 business days of discharge, cutting 30-day readmissions from 18% to 12%.
- Review about 25 admissions a week against InterQual criteria for utilization management decisions.
Check your case manager resume against a real job posting
- Paste a case manager job posting into the job match score tool to see which of its skills your resume is missing.
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Case Manager resume sample (text you can copy)
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Case Manager resume sample
LAUREN MITCHELL
Case Manager
Baltimore, MD · (410) 555-0138 · [email protected] · linkedin.com/in/laurenmitchell
SUMMARY
Case Manager with 5 years of community case management for adults with mental illness, substance use and housing needs in Baltimore. Carries a caseload of 30, builds service plans, links clients to community resources and handles crisis intervention calmly. Keeps timely notes in the EHR, works in Microsoft Office daily and holds a valid Maryland driver's license.
EXPERIENCE
Case Manager, Harborview Community Services, Baltimore, MD | 03/2023 - Present
- Manage a caseload of 30 adults with serious mental illness, finishing assessments and service plans within 30 days.
- Connect clients to housing, SNAP, Medicaid and outpatient care, closing 85% of referrals within 2 weeks.
- Handle crisis intervention for 10-15 calls a month with safety planning and same-day follow-up.
- Document every contact in the EHR within 24 hours and track outcomes in Excel for quarterly grant reports.
Community Support Worker, Chesapeake Recovery Partners, Towson, MD | 06/2021 - 02/2023
- Supported 25 clients in early recovery with weekly check-ins on goals, benefits and appointments.
- Drove clients to 40+ medical, court and housing appointments a month with a clean driving record.
- Coordinated care with therapists, probation officers and landlords, sharing updates at weekly team meetings.
- Scheduled intakes and group sessions for 4 counselors in Outlook, filling 95% of open slots.
Residential Aide, Greenmount Transitional House, Baltimore, MD | 09/2019 - 05/2021
- Supported 16 residents with house routines, chores and curfew checks on evening and weekend shifts.
- Logged medication reminders and incidents every shift, with clean results in 2 state licensing reviews.
- Drove residents to 10+ appointments and job interviews a month in the house van.
EDUCATION
Bachelor of Social Work, Social Work, University of Maryland, Baltimore County, Baltimore, MD | 05/2021
SKILLS
Case Management, Crisis Intervention, Service Planning, Community Resources, EHR Documentation, Microsoft Office, Excel, Outlook, Organizational Skills, Communication Skills
CERTIFICATIONS
Licensed Bachelor Social Worker (LBSW), Maryland Board of Social Work Examiners (09/2021)
Mental Health First Aid, National Council for Mental Wellbeing (04/2023)
How to write a case manager resume
Write a case manager resume summary
- Open with your caseload and population: how many clients, and whether they are adults with mental illness, Medicaid members, families with young children or people leaving homelessness.
- Name the services you link clients to, such as housing, SNAP, Medicaid, outpatient care or early intervention, since that is the core of the job.
- Put a valid driver's license in the summary if the role includes home visits or transport.
- If you work in Spanish, say so in the first line.
Case Aide summary (entry level)
Case Aide with 1 year at a child welfare agency in Milwaukee and 1.5 years supporting youth programs. Drives children to visits and appointments, oversees family visits, writes objective visit notes and keeps case files organized in Microsoft Word, Excel and Outlook. Valid Wisconsin driver's license, clean driving record and flexibility for evening and weekend visits.
Case Manager summary (mid level)
Case Manager with 5 years of community case management for adults with mental illness, substance use and housing needs in Baltimore. Carries a caseload of 30, builds service plans, links clients to community resources and handles crisis intervention calmly. Keeps timely notes in the EHR, works in Microsoft Office daily and holds a valid Maryland driver's license.
Clinical Case Manager summary (senior level)
Clinical Case Manager and LCSW with 10 years in community mental health in Chicago, including 4 years leading a caseload of adults with serious mental illness. Completes risk assessments and treatment planning, provides counseling and crisis intervention and supervises case managers. Keeps HIPAA-compliant records and uses motivational interviewing to keep clients engaged in care.
Write case manager experience bullets
- Give caseload size and the timeline you work to, such as assessments and service plans finished within 30 days.
- Show referral results: referrals closed within 2 weeks, households moved into housing, aid secured in dollars, members keeping follow-up visits.
- Report outcomes you can track for the whole caseload, such as fewer ER visits, lower 30-day readmissions, fewer psychiatric hospitalizations or tenants still housed at 12 months.
- Add documentation speed and audit results, for example every contact entered in the EHR or HMIS within 24 or 48 hours with clean quarterly audits.
Case Manager experience bullets
- Manage a caseload of 30 adults with serious mental illness, finishing assessments and service plans within 30 days.
- Connect clients to housing, SNAP, Medicaid and outpatient care, closing 85% of referrals within 2 weeks.
- Handle crisis intervention for 10-15 calls a month with safety planning and same-day follow-up.
- Document every contact in the EHR within 24 hours and track outcomes in Excel for quarterly grant reports.
Pick the skills for a case manager resume
- Back communication, organizational skills and interpersonal skills each with a bullet about a caseload, a referral or a crisis call.
- Add tools such as Microsoft Office, Excel and Word, plus the EHR, HMIS or care platform you document in.
- List case management and crisis intervention as skills, and add methods such as motivational interviewing, Housing First or risk assessment when the posting names them.
Do's and don'ts
Do this
- List your degree with its field, such as social work, psychology, human services or a related area.
- Give the caseload size in your latest job and in the summary.
- Put licenses and credentials such as LSW, LCSW, RN or CCM where they are easy to find.
- Mention evening and weekend availability if you have it.
Avoid this
- Don't write "helped clients" without saying how many, which services and with what result.
- Don't leave out related jobs such as youth programs, front desk, pharmacy or peer support.
- Don't include client names, diagnoses tied to a person or any detail that could identify someone.
- Don't list soft skills such as empathy on their own; pair them with crisis intervention, safety planning or documentation work.
Related resume examples
- Community Health Worker
- Mental Health Therapist
- Social Worker
- Mental Health Technician
- Community Outreach Specialist
- Career Coach
- Registered Nurse
- Medical Assistant
Case Manager resume questions
What should I put on a case manager resume?
A summary with your caseload and population, your jobs with caseload, referral and outcome numbers, a skills list and your education. Make strong communication skills, a degree in social work, psychology or human services, and a valid driver's license easy to find. Add your documentation system and timelines to show you can keep records current.
How much experience do case manager jobs ask for?
Case aide roles are the usual entry point, while other titles expect some case management or care coordination experience. Count related work such as youth programs, peer support, community health or front-desk healthcare jobs toward your total.
How is a care coordinator resume different from a case manager resume?
A care coordinator resume leans on scheduling and paperwork volume: referrals and prior authorizations processed a week, approval rates and discharge follow-up calls. A case manager resume leans on caseload, service plans, community resources and crisis work. Care coordinator postings in the examples ask for Excel and Outlook and prior experience, so show both with numbers.
What should a patient navigator resume include?
Patient volume, the barriers you removed (transportation, insurance, cost) and a result such as a shorter wait from referral to first treatment. Patient navigator postings in the examples ask for communication, HIPAA, medical terminology and independent work, so name all four. Put a navigator certification or health degree near the top.
Can I get a case worker or case aide job without a degree?
Often, yes. Aide and entry roles often list a high school diploma or GED as the requirement. In that case lead with a valid driver's license, Microsoft Office, organized case files and any related work with youth or families, as the case aide example does.
Which skills matter most on a case manager resume?
Communication, organizational and interpersonal skills, problem-solving, Microsoft Office and working independently all matter, along with case management itself and crisis intervention. List them, then show them in bullets with caseload sizes and timelines.