Information about your right to withdraw from your subscription agreement and how to cancel your premium membership with OwlApply.
This document outlines your rights regarding the cancellation and withdrawal from your subscription agreement with OwlApply, in accordance with the EU Consumer Rights Directive (2011/83/EU). Please read this information carefully to understand how these rights apply to our digital services.
Digital Services and Right of Withdrawal
Under EU consumer protection law, you generally have a 14-day right of withdrawal for distance contracts. However, for digital services such as SaaS platforms like OwlApply, this right is subject to important exceptions.
Important: Waiver of Withdrawal Right
- By subscribing to OwlApply (including paid trials), you expressly consent to immediate access to our digital services.
- You acknowledge that you lose your 14-day right of withdrawal once the digital service performance has begun and you have started using premium features.
- This consent is captured during checkout in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU).
- If you do not wish to waive the withdrawal right, you must not begin using premium features before the 14-day period elapses, though, in practice, subscribing without using the service contradicts the purpose of subscribing.
Since OwlApply provides immediate access to premium features upon subscription activation, and you provide your express consent to begin using the service immediately during checkout, the 14-day withdrawal period does not apply. This is a standard practice for digital services and SaaS platforms across the European Union.
Your Cancellation Rights
While the right of withdrawal is waived upon immediate access to digital services, you retain full cancellation rights for your subscription at any time:
- Monthly, Quarterly, and Semi-Annual Subscriptions: You may cancel at any time through your account settings or by contacting us. Your cancellation takes effect at the end of the current paid period. You retain access to premium features until the end of that period. No refunds are provided for unused portions unless required by applicable law.
- Paid Trial Subscriptions: You may cancel your Trial at any time during the trial period. Upon cancellation, you retain access to premium features until the end of the Trial period. If you do not cancel before the Trial expires, your subscription automatically converts to a standard monthly plan at the then-current monthly rate.
How to Cancel Your Subscription
You can cancel your subscription using any of the following methods:
- Through your account settings on our platform by selecting 'Cancel Subscription'
- Email: [email protected] with the subject line 'Subscription Cancellation'
- By contacting our customer service team through the contact form on our website
Subscription and Trial Details
Our subscription plans (including paid trials) provide access to all premium features of the OwlApply platform, including but not limited to:
- Unlimited resume and cover letter creation
- Access to all premium templates
- Advanced customization options
- AI-powered content suggestions and mock interviews
- AI-powered job board and auto-fill job applications
- Priority customer support
- Document export in multiple formats
- Cloud storage for all your documents
Automatic Renewal
Your subscription (monthly, quarterly, or semi-annual) will automatically renew at the end of each billing cycle until you cancel. For paid trials, your Trial subscription will automatically convert to a standard monthly subscription at the end of the Trial period unless you cancel before the Trial expires.
Trial Auto-Conversion, How to Avoid Unexpected Charges
- If you do not cancel your paid Trial before it expires, your subscription automatically converts to a standard monthly subscription at the then-current monthly rate.
- To avoid being charged, cancel the Trial at least 24 hours before the Trial end date.
- Cancellation does not require contacting support, you can cancel directly from your account settings under "Subscription".
- If you cancel during the Trial period, you retain access to premium features until the Trial period ends; no further charges will be applied.
Legal Basis
The waiver of the right of withdrawal for our digital services is based on Article 16(m) of Directive 2011/83/EU of the European Parliament and of the Council, which provides that the right of withdrawal shall not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal.
Contact Information
If you have any questions about your rights or need assistance with cancelling your subscription, please contact us at: