Hotel Front Desk Employee Resume Examples
Customer Service Representative
This resume works because it highlights the candidate's strong communication and problem-solving skills, as well as their proven track record of driving business growth and customer satisfaction. The candidate's experience and certifications demonstrate their expertise in customer service, making them a strong fit for the Customer Service Representative role.
Resume Highlights:
- Strong communication and problem-solving skills
- Proven track record of driving business growth and customer satisfaction
Assistant Hotel Manager
This resume works because it effectively showcases my skills, experience, and achievements in the hospitality industry, with a focus on driving revenue growth, enhancing guest satisfaction, and leading high-performing teams. The inclusion of specific metrics and achievements demonstrates my ability to make a positive impact in an Assistant Hotel Manager role.
Resume Highlights:
- Proven track record of driving revenue growth and enhancing guest satisfaction
- Strong leadership and team management skills, with a focus on employee development and engagement
- Expertise in hotel management software, revenue management, and financial management and budgeting
Hotel Manager
This resume works because it highlights the candidate's experience and skills in hotel management, customer service, and leadership. The use of specific metrics and achievements demonstrates the candidate's ability to drive results and improve hotel performance.
Resume Highlights:
- Proven leadership skills
- Excellent customer service skills
- Experience in hotel management and operations
Front Desk Manager
This resume effectively showcases my skills and experience as a Front Desk Manager, highlighting my ability to lead teams, improve customer satisfaction, and maintain attention to detail in fast-paced environments
Resume Highlights:
- Proven leadership experience
- Exceptional customer service skills
- Strong attention to detail
Hotel Front Desk Intern
This resume works for the Hotel Front Desk Intern position because it highlights the candidate's strong communication and problem-solving skills, as well as their experience in providing exceptional customer service. The candidate's education in hospitality management and their experience working in the hotel industry make them a strong fit for this role.
Resume Highlights:
- Strong communication and problem-solving skills
- High level of customer satisfaction (95%+ positive feedback)
Front Desk Agent
This resume works for the Front Desk Agent position because it highlights the candidate's relevant experience, skills, and achievements in the hospitality industry. The resume demonstrates the candidate's ability to provide exceptional customer service, work well under pressure, and exceed sales targets. The inclusion of specific metrics and achievements, such as consistently exceeding sales targets by an average of 25%, makes the resume more effective in showcasing the candidate's value to potential employers.
Resume Highlights:
- Highly skilled and experienced Front Desk Agent with over 5 years of experience in the hospitality industry.
- Proven track record of consistently meeting or exceeding sales and customer satisfaction targets.
- Excellent communication and problem-solving skills, with the ability to effectively communicate with guests, colleagues, and management.
Front Desk Associate
This resume showcases my ability to provide top-notch customer service, manage front desk operations, and maintain a high level of professionalism in a fast-paced hotel environment. With a strong background in hospitality management and a proven track record of consistently exceeding guest satisfaction targets, I am confident in my ability to make a positive impact in a Front Desk Associate role.
Resume Highlights:
- Consistently exceeded guest satisfaction targets
- Improved front desk efficiency by 15%
Assistant Front Office Manager
This resume stands out due to its strong focus on customer service, leadership, and attention to detail, making it an ideal candidate for the Assistant Front Office Manager position. The inclusion of quantifiable achievements and industry-specific terminology demonstrates the candidate's expertise and commitment to the field.
Resume Highlights:
- Proven experience in front office operations
- Excellent customer service and leadership skills
- Strong attention to detail and problem-solving abilities
Front Office Manager
This resume works for the Front Office Manager position because it highlights the candidate's achievements and experience in the hotel industry, demonstrates strong leadership and staff management skills, and showcases expertise in hotel management software and revenue management.
Resume Highlights:
- Proven track record of increasing guest satisfaction ratings and reducing front desk errors
- Strong leadership and staff management skills
- Expertise in hotel management software and revenue management
Assistant General Manager - Front Desk
This resume works because it showcases the candidate's strong leadership and management skills, excellent communication and interpersonal skills, and proven track record of increasing front desk efficiency and improving guest satisfaction ratings. The candidate's experience and skills align perfectly with the requirements of the Assistant General Manager - Front Desk position, making them an ideal candidate for the role.
Resume Highlights:
- Proven track record of increasing front desk efficiency and improving guest satisfaction ratings
- Strong leadership and management skills, with experience in supervising front desk teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and management
Concierge
This resume works because it highlights the candidate's strong experience and skills in the concierge industry, with a focus on providing exceptional guest service and driving revenue growth. The summary and skills sections effectively demonstrate the candidate's expertise and achievements, making it a strong candidate for the Concierge position.
Resume Highlights:
- 5+ years of experience in the concierge industry
- Proven track record of exceeding guest satisfaction targets
- Strong skills in communication, problem-solving, and time management
Guest Services Specialist
This resume works because it showcases my ability to provide exceptional guest service, leading to increased customer satisfaction and loyalty. My skills in communication, problem-solving, and time management make me an ideal candidate for the Guest Services Specialist position. Additionally, my passion for delivering personalized experiences to guests aligns with the hotel's mission to provide exceptional customer service.
Resume Highlights:
- Proven track record of increasing customer satisfaction and loyalty
- Skilled in communication, problem-solving, and time management
- Strong passion for delivering exceptional guest experiences
Front Desk Lead
This resume works because it highlights the candidate's achievements and experience in the hospitality industry, particularly in front desk leadership roles. The inclusion of specific metrics and percentages demonstrates the candidate's ability to drive results and improve customer satisfaction.
Resume Highlights:
- Proven track record of increasing customer satisfaction and reducing wait times
- Strong leadership and communication skills
- Experience with hotel management software and Microsoft Office
Director of Front Desk Operations
This resume works because it showcases the candidate's extensive experience in front desk operations, staff development, and customer service, making them an ideal fit for the Director of Front Desk Operations position. The resume highlights specific achievements, metrics, and responsibilities, demonstrating the candidate's ability to drive revenue growth, improve efficiency, and enhance customer satisfaction. The inclusion of relevant skills, education, and certifications further supports the candidate's qualifications, making this resume a strong candidate for the position.
Resume Highlights:
- 8+ years of experience in front desk operations
- Proven track record of improving efficiency and customer satisfaction
- Strong leadership and communication skills
Hotel Front Desk Trainer
This resume works because it showcases my experience and skills in hotel front desk training, highlighting my achievements in improving employee efficiency and customer satisfaction. My strong background in staff training and development, combined with my excellent communication and interpersonal skills, make me an ideal candidate for a Hotel Front Desk Trainer position.
Resume Highlights:
- Proven track record of improving employee efficiency and customer satisfaction
- Strong background in staff training and development
- Excellent communication and interpersonal skills
Revenue Manager - Front Desk
This resume works because it highlights the candidate's relevant experience and skills in revenue management and front desk operations. The use of specific metrics and achievements demonstrates the candidate's ability to drive results and improve efficiency. The summary and skills section provide a clear overview of the candidate's strengths and qualifications, making it easy for hiring managers to identify the candidate as a strong fit for the role.
Resume Highlights:
- Proven track record of increasing RevPAR and improving front desk efficiency
- Strong analytical and communication skills
- Ability to work effectively in a team environment
Front Desk Quality Control Lead
This resume works because it highlights the candidate's relevant experience, skills, and achievements in the hospitality industry, particularly in the area of front desk quality control. The use of specific metrics and industry-specific terminology demonstrates the candidate's expertise and commitment to the field.
Resume Highlights:
- Proven leadership experience
- Strong quality control background
- Excellent customer service skills
Receptionist
This resume works because it highlights the candidate's exceptional customer service skills, strong communication and organizational abilities, and proven track record of increasing client satisfaction and reducing wait times. The resume is highly detailed, with specific achievements, metrics, and responsibilities, making it an ideal candidate for the Receptionist position.
Resume Highlights:
- Highly skilled and experienced Receptionist
- Proven track record of increasing client satisfaction and reducing wait times
- Strong communication and organizational skills
Junior Front Desk Agent
This resume works for the Junior Front Desk Agent position because it highlights the candidate's experience in providing excellent customer service, handling front desk operations, and working with hotel management software. The quantifiable achievements and metrics demonstrate the candidate's ability to drive results and improve efficiency.
Resume Highlights:
- 2+ years of experience in front desk operations
- Proficient in hotel management software
- Excellent communication and customer service skills
Senior Front Desk Agent
This resume works for the Senior Front Desk Agent position because it showcases the candidate's exceptional customer service skills, leadership abilities, and revenue management expertise. The candidate's achievements, such as increasing customer satisfaction ratings and reducing front desk wait times, demonstrate their ability to drive results and improve operational efficiency. The resume also highlights the candidate's strong communication and problem-solving skills, which are essential for success in this role.
Resume Highlights:
- Results-driven Senior Front Desk Agent with 8+ years of experience
- Proven track record of consistently meeting or exceeding sales targets
- Exceptional customer service skills, with a 95% resolution rate
Assistant Front Desk Manager
This resume works for the Assistant Front Desk Manager position because it showcases the candidate's relevant experience, skills, and education in the hospitality industry. The inclusion of quantifiable achievements, such as a 25% increase in customer satisfaction ratings, demonstrates the candidate's ability to drive results and improve front desk operations.
Resume Highlights:
- Certified Hotel Administrator (CHA) certification
- Proven track record of improving customer satisfaction ratings
- Strong leadership and communication skills
Switchboard Operator
This resume works because it highlights the candidate's relevant experience, skills, and achievements in the hospitality industry, demonstrating their ability to provide exceptional customer service and ensure seamless communication between guests, staff, and management.
Resume Highlights:
- Highly skilled and experienced Switchboard Operator
- Proven track record of consistently meeting or exceeding performance targets
- Strong focus on attention to detail, effective communication, and teamwork
Front Desk Service Champion
This resume works because it highlights the candidate's achievements and skills in customer service, communication, and problem-solving, making them a strong fit for the Front Desk Service Champion position.
Resume Highlights:
- Proven track record of improving customer satisfaction ratings
- Excellent communication and interpersonal skills
- Proficient in hotel management software and Microsoft Office
Check-in / Check-out Specialist
This resume works because it highlights the candidate's experience and skills in front desk operations, customer service, and problem-solving, making them a strong fit for the Check-in / Check-out Specialist role.
Resume Highlights:
- Proven track record of improving front desk operations
- Excellent customer service skills
- Strong problem-solving and communication skills
Hospitality Concierge
This resume works because it showcases my exceptional guest service skills, my ability to provide personalized recommendations, and my knowledge of hospitality administration. With a proven track record of improving guest retention and exceeding customer satisfaction targets, I am confident in my ability to provide exceptional hospitality services.
Resume Highlights:
- Proven track record of improving guest retention by 25% through personalized recommendations and tailored experiences
- Excellent communication skills, with the ability to effectively communicate with guests, colleagues, and partners
- Demonstrated knowledge and skills in hospitality administration, including front desk operations, guest services, and hotel management
Guest Services Manager
This resume works because it showcases the candidate's relevant experience, skills, and achievements in the guest services management field, demonstrating their ability to deliver exceptional guest experiences and drive team productivity and efficiency.
Resume Highlights:
- Proven experience in guest services management and team leadership
- Strong technical skills in hotel management software and Microsoft Office
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and team members
What Recruiters Want to See on Your Hotel Front Desk Employee Resume
- Technical Skills: Proficient with hotel management software systems like Opera or Fidelio, crucial for efficient reservation handling.
- Customer Service Excellence: Proven track record of delivering outstanding guest experiences, enhancing guest satisfaction and loyalty.
- Communication Skills: Multilingual abilities preferred to cater to diverse clientele, facilitating smoother interactions.
- Problem-Solving Skills: Demonstrated experience in resolving guest complaints swiftly and effectively, ensuring guest retention.
- Attention to Detail: Accuracy in booking reservations and processing payments to minimize errors and improve operational efficiency.
- Flexibility and Adaptability: Willingness to work in shifts and adapt to unexpected changes, vital in the dynamic hotel environment.
- Team Collaboration: Experience working in coordination with housekeeping and other departments, enhancing overall guest service.
- Sales Abilities: Aptitude for upselling rooms and hotel services, contributing to increased revenue.
- Professional Appearance: Maintaining a neat and professional appearance, reflecting the hotel’s image and setting a positive first impression.
- Time Management: Efficiently managing tasks during peak check-in/out times, ensuring smooth operations.
Resume Optimization for Hotel Front Desk Roles
- •Tailor your resume with specific hotel industry terminology to demonstrate familiarity and expertise.
- •Highlight any specialized training or certifications in hospitality that distinguish you from other candidates.
- •Quantify achievements wherever possible, such as ‘Reduced check-in time by 15%’ to provide concrete evidence of your capabilities.
- •Customize your resume for each application, focusing on the specific skills and experiences that align with the hotel’s brand and values.
How to write a hotel front desk employee resume
How to write a hotel front desk employee summary or objective
What Makes an Effective Hotel Front Desk Employee Summary
A well-crafted hotel front desk employee summary highlights key skills, experiences, and attributes that make a candidate suitable for the role.
- •Highlight customer service skills and experience.
- •Showcase knowledge of hotel management software.
- •Emphasize communication abilities and multilingual skills.
- •Mention experience in handling reservations and guest queries.
- •Include personal attributes like reliability, friendliness, and professionalism.
- Start with a strong adjective to describe yourself (e.g., "dedicated," "energetic").
- Mention total years of experience or "recent graduate" if applicable.
- Highlight key achievements or skills pertinent to the role.
- Tailor the summary to match the job description.
- Include any relevant certifications such as CPR or hospitality management.
- Focus on unique skills like bilingual abilities or advanced problem-solving.
Common Mistakes to Avoid
Avoid including irrelevant work experiences or generic statements. Never exaggerate your achievements or lie about your skills. Refrain from using technical jargon without explanation.
When writing a resume summary for a hotel front desk role, one must consider the level of experience they have. Entry-level candidates should focus on transferable skills and eagerness to learn, while more experienced professionals should emphasize their achievements and specialized skills.
Do
- Use action verbs like "managed," "enhanced," and "coordinated."
- Be concise and to the point.
- Tailor each summary for the specific job application.
Don't
- Don't use vague statements that don't show tangible skills.
- Don't include long lists of unrelated experiences.
- Avoid spelling and grammatical errors.
Resume Summary Examples for Hotel Front Desk Employees
Entry-Level Hotel Front Desk Employee Example
Energetic and detail-oriented recent graduate with a Bachelor's degree in Hospitality Management, eager to leverage strong customer service skills and knowledge of hotel operations as an entry-level Front Desk Employee. Skilled in conflict resolution and fluent in Spanish.
Mid-Level Hotel Front Desk Employee Example
Dedicated front desk professional with 3+ years of experience in managing guest services in high-end hotel environments. Proven track record of boosting guest satisfaction scores through exemplary customer service and efficient front desk operations. Certified in Hospitality Management.
Senior-Level Hotel Front Desk Employee Example
Accomplished hotel front desk supervisor with over 10 years of experience. Expert in coordinating hotel operations, training staff, and implementing customer service initiatives that increased client retention by 30%. Recognized for outstanding leadership and ability to resolve complex guest issues promptly.
How to write a hotel front desk employee work experience
Structuring Your Hotel Front Desk Work Experience
When structuring your work experience for a Hotel Front Desk Employee role, it is essential to maintain clarity and conciseness. Begin with your most recent position and work backward. Include the following details for each position: job title, employer's name, location, and dates of employment. Following that, use bullet points to detail your responsibilities and achievements, emphasizing the skills that are most relevant to front desk operations.
Highlighting Achievements and Skills
To effectively highlight achievements and skills, focus on those that demonstrate excellent customer service, problem-solving abilities, and efficiency in handling hotel operations. Mention any awards or recognitions received during your tenure and quantify achievements with numbers, if possible, such as improved guest satisfaction ratings or reduced check-in times.
- Welcomed guests with a friendly and approachable demeanor
- Managed reservations and room assignments
- Handled guest inquiries and resolved complaints efficiently
- Processed payments and managed billing tasks accurately
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction
Using Industry-Specific Action Verbs and Terminology
Incorporate action verbs and terminology that are relevant to the hotel industry to convey a strong grasp of the responsibilities. Use verbs like 'facilitated,' 'coordinated,' 'enhanced,' 'orchestrated,' and terminology such as 'guest relations,' 'concierge services,' and 'front desk operations.'
Quantifying Accomplishments
Quantify accomplishments to make them more impactful. For example, instead of saying: 'Improved guest satisfaction,' say: 'Increased guest satisfaction ratings by 20% through personalized service and efficient problem resolution.' This approach provides concrete evidence of your capabilities.
Addressing Common Challenges
If you have career gaps or have switched jobs frequently, address these proactively. In cases of career gaps, consider emphasizing volunteer work or part-time roles that utilized relevant skills. For job hopping, focus on the achievements and skills gained in each role to demonstrate growth and adaptability.
Work Experience Examples for Hotel Front Desk Employees
Entry-Level Hotel Front Desk Employee
Hotel Front Desk Receptionist, Sunshine Inn, Orlando, FL
January 2021 - Present
- Welcomed and checked in guests with hospitality and efficiency, processing 50+ check-ins/check-outs daily
- Assisted in managing reservations and room assignments, optimizing vacancy rate to 90%
- Addressed and resolved diverse guest requests and complaints to enhance satisfaction
- Enhanced the front desk team's effectiveness by managing daily reports and cash handling accurately
Mid-Level Hotel Front Desk Employee
Lead Front Desk Agent, Grandview Hotel, San Francisco, CA
March 2017 - December 2020
- Supervised a team of 5 front desk staff, improving booking efficiency by 30% with streamlined processes
- Spearheaded a guest recognition program that increased repeat bookings by 25%
- Collaborated closely with management to implement front desk protocols that reduced wait times by 40%
- Led training sessions for new hires, enhancing team productivity and service quality
Senior-Level Hotel Front Desk Manager
Front Desk Manager, Elite Stay Resort, New York, NY
May 2014 - November 2019
- Directed front desk operations for a 250-room hotel, ensuring exceptional guest satisfaction and efficient flow of operations
- Achieved a 95% guest satisfaction score by instituting a personalized guest services program
- Reduced guest complaint resolution time by 50% through improved staff coordination and training
- Managed the front desk budget efficiently, reducing operational costs by 15% annually
Top hard skills and soft skills for hotel front desk employee resumes in 2025
| Hard Skills | Soft Skills |
|---|---|
| Reservation Management Systems | Communication |
| Point of Sale (POS) Systems | Problem-Solving |
| Customer Relationship Management (CRM) Software | Empathy |
| Data Entry Accuracy | Patience |
| Multilingual Proficiency | Adaptability |
| Billing and Invoicing | Teamwork |
| Online Booking Platforms | Conflict Resolution |
| Email Management and Correspondence | Attention to Detail |
| Room Inventory Management | Time Management |
| Security and Emergency Protocols | Stress Management |
Best certifications for hotel front desk employee resumes in 2025
- Certified Hospitality and Tourism Management Professional (CHTMP): This certification demonstrates a comprehensive understanding of hospitality management, providing essential skills needed for front desk operations.
- Front Desk Representative Certification (FDRC): Offered by the American Hotel & Lodging Educational Institute, this certification confirms proficiency in front desk operations and customer service.
- Guest Service Gold: Focused on providing exceptional guest service, this certification emphasizes the importance of delivering memorable guest experiences.
- Certified Hotel Concierge (CHC): Recognizes expertise in providing tailored recommendations and personalized service to guests, enhancing the overall front desk experience.
- Certified Hospitality Supervisor (CHS): Validates leadership skills and knowledge necessary for supervising front desk staff and ensuring smooth operations.
- Certified Revenue Management Executive (CRME): Equips front desk employees with knowledge of optimizing revenue and understanding pricing strategies.
- Certified Guest Service Professional (CGSP): Focuses on the skills necessary to meet and exceed guest expectations, ensuring high levels of satisfaction.
- Hospitality and Tourism Management Certificate: Offers insights into the broader hospitality industry, enhancing the ability to integrate front desk roles into the overall business strategy.
How to format your hotel front desk employee resume
Effective Structure for Hotel Front Desk Employee Resume
- •Begin with personal information including name and contact details at the top.
- •Use a professional summary to introduce yourself and highlight your experience in customer service and hotel industry.
- •List your work experience with a focus on relevant roles and responsibilities. Include job titles, company names, location, and dates of employment.
- •Detail your education background with degrees, certifications, and relevant coursework.
- •Highlight key skills such as customer service, communication, problem-solving, and familiarity with hotel management software.
- •Add any additional sections like languages spoken, professional affiliations, or volunteer work if relevant to the role.
Optimal Layout and Presentation Tips
- •Keep the layout clean and professional with consistent formatting and font style throughout.
- •Use bullet points for listing responsibilities and achievements to enhance readability.
- •Prioritize information by placing the most relevant experience and skills prominently on the first page.
- •Limit the resume to one page (if possible) especially if experience is less than 10 years.
- •Use appropriate section headings such as 'Professional Experience,' 'Education,' 'Skills,' etc.
- •Leave sufficient white space to avoid overcrowding and ensure the resume is easy to read.
Do
- Use a professional and readable font such as Arial or Calibri.
- Align text to the left for better readability.
- Include quantifiable achievements, like handling an average number of check-ins per shift.
Don't
- Use overly decorative fonts or colors.
- Include unrelated job experience that does not highlight relevant skills.
- Overload the resume with dense blocks of text.
Common Mistakes to Avoid
Do
- Highlight customer service skills, showcasing your experience in handling guests with professionalism and empathy.
- Mention any experience with hotel management software like Opera or Fidelio, as this is often used in front desk tasks.
- Quantify achievements where possible, such as the number of guests assisted per shift or improvements in guest satisfaction scores.
- Include any language skills, especially if you have proficiency in languages commonly spoken by international guests.
- Emphasize any conflict resolution experience or training you have received, illustrating your capability to handle challenging situations.
Don't
- Avoid using overly generic statements like 'excellent team player' without specific examples or contexts.
- Don't leave out relevant certifications, such as hospitality management or customer service courses.
- Steer clear of including unrelated work experience unless you can clearly relate it to the skills needed for a front desk role.
- Don't use a one-size-fits-all resume; tailor it to individual hotels by referencing their specific values and client demographics.
- Avoid lengthy paragraphs; use bullet points for concise and easy-to-read statements.
Key Takeaways for Your Hotel Front Desk Employee Resume
Resume Tips for Hotel Front Desk Employees
- •Highlight Customer Service Skills: Showcase experiences where you delivered excellent customer service and resolved guest issues effectively.
- •Emphasize Communication Abilities: Highlight your proficiency in verbal and written communication, essential for interacting with guests and team members.
- •Demonstrate Multitasking: Detail situations where you successfully managed multiple tasks simultaneously without compromising service quality.
- •Include Technical Skills: Mention familiarity with hotel management software and reservation systems, such as Opera or Fidelio, to show technical competence.
- •Showcase Organizational Skills: Give examples of how you maintained an organized front desk and handled paperwork efficiently.
- •Quantify Achievements: Use numbers to demonstrate accomplishments, such as reduced check-in times by 20% or handled 100+ guest inquiries daily.
- •Highlight Problem-Solving Abilities: Provide examples of how you have effectively handled unexpected situations with calm and solution-oriented approaches.
- •Include Language Skills: If you speak multiple languages, be sure to list them to appeal to diverse guest demographics.
- •Tailor Your Resume: Customize your resume for each job application to align with the specific requirements and culture of the hotel.
Hotel Front Desk Employee Resume FAQ
For a Hotel Front Desk Employee position, it is crucial to highlight skills such as customer service, communication, problem-solving, organization, multitasking, and familiarity with hotel management software. Demonstrating a strong ability to effectively handle guest inquiries and manage check-ins and check-outs will also attract attention.
Your resume should be clean and professional. Use a simple layout with clear headings. Keep your font size between 10-12 pt and choose a professional font like Arial or Times New Roman. Use bullet points for listing responsibilities and achievements to make the content easy to read. Aim for a one-page resume, especially if you have less than 10 years of experience.
Include achievements that quantify your impact, such as "Increased customer satisfaction scores by 15% within six months" or "Efficiently managed check-in process during peak season, reducing wait time by 20%." These examples show potential employers your effectiveness and dedication.
While not mandatory, a professional summary can be beneficial in highlighting your key qualifications. A brief 3-4 sentence paragraph summarizing your relevant experience, key skills, and career goals can quickly demonstrate your suitability for the position and entice hiring managers to read further.
To tailor your resume, closely examine the job description and include relevant keywords and skills that match the requirements. Customize your professional summary and work experience to reflect the specific needs outlined in the job posting. This approach shows employers that you are specifically interested in their position.
It's usually unnecessary to include references directly on your resume. Instead, prepare a separate document with references and provide it upon request. Mention "References available upon request" at the bottom of your resume if you feel the need to address it.
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