Claims Adjuster resume examples
This page has 12 one-page claims adjuster resume examples, from a claims assistant, a claims processor and a claims representative to property, senior and workers compensation adjusters, claims examiners, specialists and analysts, a claims supervisor and a claims manager. Each one is checked against 2,846 US postings from 600 employers, and the note under each sample says which desk size, cycle time, accuracy and settlement numbers it puts first.
Claims Assistant Resume Example
Claims assistant postings ask for customer service, Microsoft Office skills, organization and clear written and verbal communication, and this resume shows each with daily claim setup, call and letter numbers. The agency job adds the first-notice-of-loss and data entry experience that makes a new assistant productive in week one.
Why this resume works:
- Create 40+ new property and auto claims a day in Guidewire ClaimCenter at 99% QA accuracy.
- Resolve 50+ policyholder and body shop calls a day, giving claim status and sending missing-document requests.
- Organize photos, estimates and police reports in claim files, keeping claim documentation complete for 6 adjusters.
Claims Processor Resume Example
Claims processor postings ask for attention to detail, data entry speed and Excel and Word skills, and this resume leads with daily volume, a 99.2% accuracy rate and a cleared backlog. The billing clerk job and CBCS certificate show the coding and medical terminology knowledge that helps a processor catch errors before payment.
Why this resume works:
- Process 120+ professional and facility claims a day in Facets with a 99.2% financial accuracy rate.
- Verify member eligibility, benefits and authorizations before payment, pending about 8% of claims for review.
- Match CPT codes and ICD-10 codes against medical policy, catching $46,000 in duplicate billing in 2025.
Claims Representative Resume Example
Claims representative postings ask for customer service, negotiation skills, organization and Microsoft Office, and this resume shows each one through desk size, closure speed and survey results. The Texas adjuster license sits in certificates where recruiters check first, and the call center job proves the communication skills employers list most.
Why this resume works:
- Handle a desk of 35 auto physical damage and minor injury claims, closing 70% within 30 days.
- Complete claims investigation on 60 new files a month, taking recorded statements and reviewing police reports.
- Review CCC ONE estimates and supplements with body shops, bringing repair costs down 6% on average.
Claims Adjuster Resume Example
Claims adjuster postings ask for 3 to 5 years of claims handling, negotiation, analytical skills and Excel, Word and Outlook, and this resume shows 4 years with desk size, cycle time and audit scores. Two state licenses and the AIC designation sit where recruiters check first, answering the licensing question before the interview.
Why this resume works:
- Manage 120 open homeowners and small commercial claims, closing 45 a month with an 18-day average cycle time.
- Inspect hail, wind and water losses on site, writing Xactimate estimates up to $250,000.
- Complete claims investigation and coverage analysis on each loss, sending reservation of rights letters in Word when needed.
Senior Claims Adjuster Resume Example
Senior claims adjuster postings ask for about 5 years of claims experience, analytical skill, customer service and Excel and Word, and this resume shows 8 years with $2M losses, litigation results and reserve accuracy. The Florida 6-20 license and CPCU sit in certificates, and mentoring 4 adjusters shows the senior-level judgment employers expect.
Why this resume works:
- Handle 65 large and complex losses from $100,000 to $2M, including fire, sinkhole and hurricane claims.
- Lead litigation management on 20 suits a year with defense counsel, settling 80% before trial.
- Set and review reserving on every large loss each quarter, keeping adverse development under 5%.
Claims Examiner Resume Example
Claims examiner postings ask for attention to detail, medical terminology, CPT knowledge, analytical skills and Excel, Word and Outlook, and this resume shows each with accuracy rates, recoveries and appeal deadlines met. Five years moving from processor to examiner and a CPC credential give recruiters the coding depth they screen for.
Why this resume works:
- Adjudicate 60 complex claims a day, including high-dollar inpatient stays, with 98% audit accuracy.
- Review CPT and ICD-10 coding against medical policy, sending 15 claims a week to nurse review.
- Apply coordination of benefits and subrogation rules, recovering $410,000 in overpayments in 2025.
Claims Specialist Resume Example
Claims specialist postings ask for knowledge of claims handling procedures, sound judgment, customer service and Excel, Microsoft Word and Outlook, and this resume shows each with file audits, settlement savings and deadlines met. Five years and the AIC designation exceed the 3 years employers ask for most.
Why this resume works:
- Handle 110 commercial auto and general liability claims, settling bodily injury files up to $150,000.
- Investigate liability with recorded statements, scene photos and expert reports, deciding fault within 30 days on 90% of files.
- Negotiate settlements with claimants and plaintiff attorneys, paying 12% less than initial demands on average.
Senior Claims Specialist Resume Example
Senior claims specialist postings name negotiation, legal liability, tort law, general policy coverage and leadership ability, and this resume shows each through litigated files, mediation results and lower legal spend. Eight years, CPCU and AIC credentials and training new specialists fit the senior level employers hire for.
Why this resume works:
- Manage 75 litigated general liability and products files valued up to $1M each.
- Analyze legal liability and comparative fault under Massachusetts tort law, setting strategy with 12 defense firms.
- Negotiate settlements at 30+ mediations a year, closing 85% of suits before trial.
Claims Analyst Resume Example
Claims analyst postings ask for claims processing knowledge, attention to detail, analytical skills and Excel, and this resume pairs 2 years of processing with audit and reporting work worth $1.3M in recoveries. SQL and the Power BI certificate show the data analysis that sets an analyst apart from a processor.
Why this resume works:
- Audit 1,500 paid claims a month for pricing, duplicate and eligibility errors.
- Write SQL queries and Power BI dashboards that track denial rates, turnaround and rework across 9 claim teams.
- Trace payment errors to benefit configuration, sending 45 fixes with test cases to the system team.
Workers Compensation Claims Adjuster Resume Example
Workers compensation adjuster postings ask for analytical, organizational and customer service skills and about 3 years of claims experience, and this resume shows 5 years with on-time benefit payments, return-to-work results and settlements. The WCCP and self-insurance administrator certificates answer the California credential question first.
Why this resume works:
- Manage 140 indemnity claims, issuing 98% of disability benefits payments on time under state rules.
- Coordinate medical treatment, utilization review and nurse case managers on 40 lost-time injuries a year.
- Return 72% of injured workers to modified or full duty within 90 days through employer light-duty plans.
Claims Supervisor Resume Example
Claims supervisor postings ask for analytical and organizational skills, customer service and Excel and Word, and this resume shows a 9-adjuster team, audit score gains and faster cycle times. Six years as a senior adjuster plus CPCU and AIC credentials show the file-level knowledge a supervisor needs to approve settlements.
Why this resume works:
- Supervise 9 auto and property adjusters handling 900 open claims, approving settlements up to $75,000.
- Run monthly claims auditing on 10 files per adjuster, raising team quality scores from 88% to 96%.
- Review reserve management and large-loss reports weekly, flagging 40 under-reserved claims in 2025.
Claims Manager Resume Example
Claims manager postings ask for analytical and organizational skills, sound judgment, clear communication and Excel and Word, and this resume shows a 35-person operation with lower expense, fewer open suits and fast catastrophe closures. Thirteen years from adjuster to manager plus CPCU and AIC credentials fit the leadership level employers hire for.
Why this resume works:
- Lead 3 supervisors and 32 adjusters handling 9,000 claims a year and $85M in annual paid losses.
- Run vendor management for appraisers, independent adjusting firms and repair networks, cutting loss adjustment expense by 11%.
- Direct litigation management and panel counsel guidelines, reducing open suits from 210 to 150 in 3 years.
What employers ask for in claims adjuster job postings
Claims Adjuster job postings in the US, October 2026
- 2,846
- active US job postings
- 600
- employers hiring
- 3 yr
- median experience asked
- 20%
- ask for 1 year or less
Technical skills and tools employers name
| Skill | Share of postings |
|---|---|
| analytical skills | 27% |
| negotiation | 13% |
| negotiation skills | 9% |
| time management | 17% |
| medical terminology | 6% |
Make sure your resume shows
- Strong verbal and written communication skills (52% of employers)
- Microsoft Word, Excel and Outlook (34% of employers)
- 3 to 5 years of insurance claims handling (26% of employers)
- Handles many tasks and priorities at once (26% of employers)
- Analytical, problem-solving and negotiation skills (25% of employers)
- High school diploma or equivalent (18% of employers)
- Working knowledge of insurance policies, claims procedures and regulations (19% of employers)
- Bachelor's degree or equivalent experience (17% of employers)
Duties to build your bullet points around
What employers write most often under responsibilities. Show each one with a result (numbers, scale, outcome), not a copy of the duty.
- Keep claim files complete and reports accurate and on time (16%)
- Investigate claims to decide coverage, liability and the extent of damages (13%)
- Negotiate with insureds, claimants, attorneys and other parties (10%)
- Keep claim handling in line with company policy, industry standards and the law (7%)
- Set and maintain adequate reserves on assigned claims (6%)
The examples on this page, in job postings
| Example | US postings | Median years asked |
|---|---|---|
| Claims Assistant | 39 | 2 |
| Claims Processor | 31 | 1 |
| Claims Representative | 181 | 2 |
| Claims Adjuster | 193 | 3 |
| Senior Claims Adjuster | 43 | 5 |
| Claims Examiner | 167 | 3 |
| Claims Specialist | 84 | 2 |
| Senior Claims Specialist | 79 | 4.5 |
| Claims Analyst | 36 | 2 |
| Workers Compensation Claims Adjuster | 84 | 3 |
| Claims Supervisor | 59 | 2 |
| Claims Manager | 23 | 2 |
Which job title to put on your resume: the titles employers use most, so recruiters and applicant tracking systems search for them: Claims Adjuster (79 employers), Claims Examiner (61 employers), Claims Specialist (57 employers), Claims Representative (48 employers), Claims Assistant (28 employers).
Source: Owlapply analysis of active US job postings, October 2026. Requirements and duties are grouped by meaning from the postings' own bullet lists and counted once per employer.
Advertised pay, experience and the skills employers ask for: Claims Adjuster pay and requirements.
Check your claims adjuster resume against a real job posting
- Paste a claims adjuster job posting into the job match score tool to see which of its skills your resume is missing.
- Upload your resume to the ATS resume checker to read the text an applicant tracking system gets from it.
Claims Adjuster resume sample (text you can copy)
This is the text of the Claims Adjuster example above. Paste it into the resume builder and replace the details with your own.
Claims Adjuster resume sample
RYAN MITCHELL
Claims Adjuster
Oklahoma City, OK · (405) 555-0171 · [email protected] · linkedin.com/in/ryanmitchell
SUMMARY
Claims adjuster with 4 years handling homeowners and small commercial property claims for Oklahoma insurers, including hail, wind and water losses. Carries a desk of 120 open claims, writes estimates in Xactimate, and settles 95% of files without litigation through careful coverage analysis and fair negotiation. Licensed adjuster in Oklahoma and Texas.
EXPERIENCE
Claims Adjuster, Red River Property & Casualty, Oklahoma City, OK | 05/2023 - Present
- Manage 120 open homeowners and small commercial claims, closing 45 a month with an 18-day average cycle time.
- Inspect hail, wind and water losses on site, writing Xactimate estimates up to $250,000.
- Complete claims investigation and coverage analysis on each loss, sending reservation of rights letters in Word when needed.
- Settle claims with insureds, contractors and public adjusters, holding the reopen rate under 4%.
- Document every contact in the claim file and Outlook, scoring over 95% on 2 internal file audits.
Claims Adjuster I, Prairie Shield Insurance, Tulsa, OK | 06/2022 - 04/2023
- Handled 80 desk-adjusted water and theft claims, settling 85% within 30 days.
- Built payment and reserve trackers in Excel that cut the team's reserve errors by 30%.
- Worked 2 catastrophe deployments after spring hail storms, inspecting 6 roofs a day.
- Returned claimant calls within 24 hours, keeping customer service survey scores at 92% satisfied.
EDUCATION
Bachelor of Business Administration, Finance, University of Central Oklahoma, Edmond, OK | 05/2022
SKILLS
Claims Investigation, Coverage Analysis, Xactimate, Negotiation, Customer Service, Excel, Word, Outlook, Analytical Skills, Attention to Detail
CERTIFICATIONS
Oklahoma Adjuster License, Oklahoma Insurance Department (06/2022)
Texas All-Lines Adjuster License, Texas Department of Insurance (03/2024)
Associate in Claims (AIC), The Institutes (11/2025)
How to write a claims adjuster resume
Write a claims adjuster resume summary
- Open with your years in claims and the lines you handle, such as homeowners, commercial auto, general liability, workers compensation or health claims.
- Give your desk size and the size of your losses, such as 120 open claims or files up to $2M.
- Name your state adjuster licenses and designations such as AIC or CPCU in the first lines, since recruiters check licensing early.
- Mention the systems you work in, such as Xactimate, Guidewire ClaimCenter, CCC ONE or Facets, and Spanish if you handle claimants in it.
Claims Assistant summary (entry level)
Claims assistant with 3 years in insurance customer service and claims support, now backing 6 property adjusters at an Omaha regional insurer. Sets up new claims, handles data entry and claim documentation in Guidewire ClaimCenter, and answers 50+ policyholder calls a day. Organized, accurate and fluent in Microsoft Office.
Claims Adjuster summary (mid level)
Claims adjuster with 4 years handling homeowners and small commercial property claims for Oklahoma insurers, including hail, wind and water losses. Carries a desk of 120 open claims, writes estimates in Xactimate, and settles 95% of files without litigation through careful coverage analysis and fair negotiation. Licensed adjuster in Oklahoma and Texas.
Senior Claims Adjuster summary (senior level)
Senior claims adjuster with 8 years of Florida property claims experience, the last 3 handling large and complex homeowners and condominium losses up to $2M. Leads coverage analysis, expert inspections and negotiation with public adjusters and attorneys, and mentors 4 newer adjusters. Holds a Florida 6-20 all-lines adjuster license and the CPCU designation.
Write claims adjuster experience bullets
- Show volume and speed: open claims carried, claims closed a month and average cycle time in days.
- Report quality with numbers, such as file audit scores, reopen rates, payment accuracy or reserve accuracy.
- Give negotiation results in money or rates: paid below initial demand, suits settled before trial or repair costs brought down.
- For health claims, count claims adjudicated a day, accuracy rate and overpayments recovered; for supervisors, team size, quality score gains and authority limits.
Claims Adjuster experience bullets
- Manage 120 open homeowners and small commercial claims, closing 45 a month with an 18-day average cycle time.
- Inspect hail, wind and water losses on site, writing Xactimate estimates up to $250,000.
- Complete claims investigation and coverage analysis on each loss, sending reservation of rights letters in Word when needed.
- Settle claims with insureds, contractors and public adjusters, holding the reopen rate under 4%.
- Document every contact in the claim file and Outlook, scoring over 95% on 2 internal file audits.
Pick the skills for a claims adjuster resume
- Communication tops the list at about 50% of postings, then organizational skills (about 29%), analytical skills (about 27%) and customer service (about 25%); show them through statements taken, claimants served and coverage decisions made.
- Add the claims skills employers name: negotiation (about 13%), time management (about 17%) and attention to detail (about 18%), each backed by a bullet.
- List Excel (about 19%) and Microsoft Office (about 19%) next to your claims systems and estimating tools, such as Xactimate, Guidewire ClaimCenter or CCC ONE.
Do's and don'ts
Do this
- Put your adjuster licenses, with states, and your designations where a recruiter sees them first.
- Give a number in every bullet: claims, days, dollars, accuracy or audit scores.
- Name the lines and loss types you handle, such as hail, water, bodily injury or indemnity claims.
- Show the step up in authority over time, from desk adjuster to large losses, litigation or a team.
Avoid this
- Don't write "handled claims" without the desk size, loss type and results.
- Don't leave out customer service; about 25% of postings ask for it and claimants are often in a hard moment.
- Don't use one resume for property, liability and health claims; each one is screened for different knowledge.
- Don't list an expired or inactive license as current.
Related resume examples
- Collections Specialist
- Underwriter
- Medical Receptionist
- Customer Service Representative
- Sales Manager
- Attorney
- Paralegal
- Law Clerk
Claims Adjuster resume questions
What should I put on a claims adjuster resume?
A summary with your years, lines of business and licenses, jobs with desk size, cycle time, audit and settlement numbers, a skills list with your claims systems, and your education. About 52% of employers ask for strong verbal and written communication, about 34% for Word, Excel and Outlook, and about 26% for 3 to 5 years of insurance claims handling. The duties they list most are complete claim documentation, investigating coverage and liability, and negotiating settlements.
How much experience do claims adjuster jobs ask for?
Of the 1,013 postings that state experience, the median ask is 3 years, and about 20% ask for a year or less. In the examples, claims processors ask for about 1 year, claims assistants for about 2, representatives, specialists, analysts, supervisors and managers for about 2, adjusters, examiners and workers compensation adjusters for about 3, senior claims specialists for about 4.5, and senior adjusters for about 5. Insurance customer service and call center work help at the entry level.
Do I need a degree or license to be a claims adjuster?
About 18% of employers ask for a high school diploma or equivalent, and about 17% ask for a bachelor's degree or equivalent experience, sometimes in business, insurance, finance or risk management. Many states require an adjuster license, so list each license with its state, as the examples on this page do. Designations such as AIC and CPCU help more as you move to senior and supervisor roles.
How do I write a claims specialist resume?
Show the claim types and values you handle, such as bodily injury files up to $150,000, and how you investigate liability with statements, photos and expert reports. Add negotiation results, such as paying 12% less than initial demands, and file audit scores against claims handling procedures. Claims specialist roles in the examples ask for about 2 years of experience, and senior claims specialist roles for about 4.5.
What goes on a claims processor or claims examiner resume?
For health claims, show daily volume, accuracy and coding knowledge: claims processed a day, financial accuracy rate, and checks on CPT and ICD-10 codes, eligibility and coordination of benefits. Examiners should add complex or high-dollar claims, appeals resolved within deadlines and overpayments recovered. Name the claims system you use, such as Facets.
How do I write a senior claims adjuster or claims supervisor resume?
A senior adjuster resume shows large and complex losses, litigation results and reserve accuracy, plus the adjusters you mentor. A supervisor resume shows team size, open claims on the team, settlement authority and quality score gains, such as audit scores raised from 88% to 96%. Claims managers add paid losses, loss adjustment expense and vendor and litigation management.